Head of Customer Support
Company: VirtualVocations
Location: Richmond
Posted on: February 4, 2025
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Job Description:
A company is looking for a Head of Customer Support to build and
lead a world-class team focused on customer retention and
satisfaction.
Key Responsibilities
Define and lead the Customer Support function, ensuring a
best-in-class experience for users
Develop and execute strategies to drive customer retention,
satisfaction, and expansion
Build and mentor a high-performing customer support team
Required Qualifications
7+ years of experience in Customer Support, Success, or a related
function, preferably in SaaS or B2B environments
Proven leadership experience with a track record of building and
scaling high-performing teams
Technical acumen with an understanding of developer workflows and
web-based tools
Experience implementing AI-driven support solutions and scaling
global operations
Strong analytical skills with experience tracking and optimizing
customer support metrics
Keywords: VirtualVocations, Tuckahoe , Head of Customer Support, Other , Richmond, Virginia
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