Production Support Analyst
Company: VirtualVocations
Location: Virginia Beach
Posted on: February 4, 2025
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Job Description:
A company is looking for a Production Support Analyst (PST
Hours).
Key Responsibilities
Collaborate with a cross-functional team to manage intake, triage,
troubleshooting, and resolution of Product Support issues
Assist in intake, triage, and resolution of support tickets while
maintaining process documentation
Provide detailed Root Cause Analysis for Data and Application
related issues and advocate for improvements
Required Qualifications
3-5 years of experience as a technical, data, or support
analyst/engineer, preferably in the healthcare industry
High proficiency in SQL and data analysis
Understanding of Kanban/Scrum/Agile processes
Experience with AWS cloud infrastructure and investigating API,
Application, Data, and Infrastructure related errors
Knowledge of HIPAA and experience with EHR/HL7/FHIR are a plus
Keywords: VirtualVocations, Tuckahoe , Production Support Analyst, Professions , Virginia Beach, Virginia
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