IT Help Desk Specialist

Company: VirtualVocations
Location: Richmond
Posted on: February 4, 2025

Job Description:

A company is looking for an IT Help Desk Tier 2 specialist to provide technical support to end users.

Key Responsibilities

Respond to technical support requests via phone, email, and in-person
Identify, research, and resolve technical problems while documenting issues for timely resolution
Provide hardware and software support for various devices and assist in troubleshooting advanced technical issues

Required Qualifications

High School diploma or equivalent with 2 - 4 years of experience
Additional training or education in a relevant area may be preferred
Experience in customer support or call center support
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, and Project)
Government experience is preferred

Keywords: VirtualVocations, Tuckahoe , IT Help Desk Specialist, Other , Richmond, Virginia

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