IT Service Desk Manager
Company: VirtualVocations
Location: Richmond
Posted on: February 4, 2025
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Job Description:
A company is looking for an IT Service Desk Manager to oversee
IT support operations and enhance employee experience.
Key Responsibilities
Maintain and develop IT processes and support experiences for
employees
Create and document workflows in the knowledge base/help center
Track metrics to understand employee interactions with IT services
and optimize Help Desk operations
Required Qualifications
5+ years of experience in a Senior, Lead, or Managerial role within
IT Support/global operations
Working knowledge of cloud software such as Okta, Google
Workspaces, and Jira Service Desk
Experience with regulatory controls in a regulated environment
(SOX, ISO, GDPR, etc.)
In-depth knowledge of escalation procedures and incident
management
Strong leadership ability and enthusiasm for the work ahead
Keywords: VirtualVocations, Tuckahoe , IT Service Desk Manager, IT / Software / Systems , Richmond, Virginia
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