Field Service Manager

Company: Intralox
Location: Washington
Posted on: February 1, 2025

Job Description:

Intralox, named "Top Workplace" by The Washington Post in 2021, has a position available for a Technical Services Manager for Life Cycle Services, with a focus on the integrated part of our business.Intralox is the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts. Intralox offers an unparalleled opportunity for those who want to work for an established, yet consistently growing company, with opportunities for international exposure, continuous improvement, and career advancement.Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.Our global workforce of over 3,000 employees in 20+ countries consists of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years.Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence.Responsibilities:

• Manages a team of field service engineers and technicians in day-to-day activities.
• Manages site issues, - single or class, in a way that protects the Intralox brand while keeping customer satisfaction front and center.
• Identifies project risks, including risks related to supply chain, mechanical engineering design, electrical engineering design, manufacturing, inventory, etc., to develop and manage a Risk Management Plan.
• Directs and supports hiring process and conducts interviews within the department and for other groups.
• Monitors and manages field service resources, schedules, and budgets.
• Monitors and drives continuous development of people skills to match present and future needs.
• Oversees metrics, requirements, risks, etc. to stakeholders at all levels of the organization.
• Coordinates and issues requisition requests for external labor and outsourced equipment when needed.
• Directs and supports cross-functional project teamwork as needed or assigned.
• Collaborates and coordinates with various team members including but not limited to Commercial, Controls Engineers, Programmers, Project Managers, Assembly technicians, IT, and Warehouse personnel.
• Promotes Intralox continuous improvement thinking. Adjusts or establishes best practices as we grow.
• Uses software such as Salesforce, Dynamics, MS Office Project, Word and Excel, AutoCAD and ORACLE business suite to accomplish job responsibilities.
• Champions and ensures company culture is implemented and adhered to within their team.
• Acts as primary customer contact for Field Services team related to status, schedule, compliance and performance.
• Attends and supports development of trainings or self-trains to continuously improve skillsets.
• Ensures a positive customer experience.Requirements:
• Bachelor's degree in Engineering or other related field.
• Minimum of 2 years of field service experience or related technical experience.
• Proficient with Salesforce, MS Project, MS Office Suite.
• Effective communication (verbal and written) and relationship skills with engineering, commercial, or other relevant internal Intralox teams, customers, suppliers, and subcontractors.
• Must be detail-oriented and organized.
• Must be a self-managed individual who is a team player.
• Able to travel up to 60%.
• When critical to project success, able to work weekends, holidays, and overtime.
• Must have the ability to lift 70 pounds and climb ladders.
• Identify opportunities for improvement.Preferred Qualifications:
• Experience with Oracle and AutoCad, Festo systems and Rockwell programs.
• Experience project managing conveyance and sortation systems projects through all stages of the project lifecycle.
• Experience with MPB and Intralox equipment.
• Experience working with UPS/USPS/FedEx/Amazon or similar.
• Proficient at working from electrical schematics and mechanical drawings.Intralox's benefit program is a major part of an employee's total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits.The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans.
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Keywords: Intralox, Tuckahoe , Field Service Manager, IT / Software / Systems , Washington, Virginia